Zendesk: Customer

Zendesk is a cloud-based customer service platform that allows businesses to manage customer inquiries and support tickets from a variety of channels, including email, chat, social media, phone, and more. The platform provides a centralized location for customer support agents to view and respond to inquiries, as well as tools for ticket tracking, analytics, and reporting. Zendesk also includes features for self-service support, including a knowledge base and customer community, to help customers find answers to their questions on their own. The platform is designed to improve customer engagement, satisfaction, and retention by providing a seamless and efficient support experience.